Privacy policy

Introduction

We are committed to safeguarding the privacy of our website visitors; in this policy, we explain how we will treat your personal information.

Collecting personal information

We may collect, store and use the following kinds of personal information:
  • Information about your computer and about your visits to and use of this website
  • Information that you provide to us when registering with our website
  • Information that you provide when completing your profile on our website
  • Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters
  • Information that you provide to us when using the services on our website or that is generated in the course of the use of those services
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

Using personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website We may use your personal information to:
  • Administer our website and business
  • Personalise our website for you
  • Send you email notifications but only if you have specifically requested them
  • Send you our email newsletter, but only if you have requested it
If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls We will not, without your consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing

Disclosing personal information

We may disclose your personal information to any of our employees, insofar as reasonably necessary for the purposes set out in this policy We may disclose your personal information to any member of our group of companies insofar as reasonably necessary for the purposes set out in this policy We may disclose your personal information:
  • To the extent that we are required to do so by law
  • In connection with any ongoing or prospective legal proceedings
  • In order to establish, exercise or defend our legal rights – including providing information to others for the purposes of fraud prevention and reducing credit risk
Except as provided in this policy, we will not provide your personal information to third parties

Retaining personal information

This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes Notwithstanding the other provisions of this Section 5, we will retain documents (including electronic documents) containing personal data:
  • To the extent that we are required to do so by law
  • If we believe that the documents may be relevant to any ongoing or prospective legal proceedings;
  • In order to establish, exercise or defend our legal rights – including providing information to others for the purposes of fraud prevention and reducing credit risk

Security of personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet You are responsible for keeping the password you use for accessing any part of our website confidential; we will not ask you for your password – except when you log in to our website

Amendments

We may update this policy from time to time by publishing a new version on our website You should check this page occasionally to ensure you are happy with any changes to this policy

Your rights

You may instruct us to provide you with any personal information we hold about you – provision of such information will be subject to: The payment of a prescribed fee (currently fixed at £10.00); and The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address) We may withhold personal information that you request to the extent permitted by law You may instruct us at any time not to process your personal information for marketing purposes We will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes

Third-party websites

Our website includes hyperlinks to, and details of, third party websites We have no control over and are not responsible for, the Privacy Policies and practices of third parties

Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated

Cookies

Our website uses cookies A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies We may use both session and persistent cookies on our website The cookies that we typically use on our website, and the purposes for which they are used, are set out below:
  • We use session cookies on our website to enable the use of your account on the website, administer the website, prevent fraud and improve the security of the website and personalise the website for each user
  • We use persistent cookies on our website to recognise a computer when a user visits the website and to analyse the use of the website

Our details

This website is owned by LCC Property Holdings Limited and operated under licence by Low Carbon Construction PLC Low Carbon Construction PLC is registered in England and Wales under registration number 13121579 and our registered office is at Faretec, Carnac Court, Cams Hall Estate, Fareham, PO16 8UY You can contact us by writing to the business address given above, by using our website contact form, by email to office@lowcarbonconstruction.co.uk or by telephone on 02392 160085